Log in if you have an account
By creating an account with our store, you will be able to move through the checkout process faster, store multiple addresses, view and track your orders in your account, and more.Create an account
Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and to whom the data is accessible.
We purchase web hosting and e-mail services from Combell. Combell processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Combell has appropriate technical and organizational measures in place to prevent loss and unauthorized use of your personal data. Combell is bound to secrecy, based on the agreement.
E-mail and mailing lists
whether emails are opened and read. MailChimp reserves the right to use your data for the further improvement of services and as part of this to share information with third parties. We use the services of combell for our regular business e-mail traffic. This party has appropriate technical and organizational measures in place to prevent abuse, loss and corruption of your and our data as much as possible. Combell has no access to our mailbox and we treat all our email traffic as confidential.
For handling (part of) the payments in our web store, we use the platform of Mollie. Mollie processes your name, address and city details and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and in this context to share (anonymized) data with third parties. All of the above guarantees regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not keep your data longer than permitted by law.
Kiyoh We collect reviews through the platform of Kiyoh. If you leave a review through Kiyoh you are required to provide your name, city and email address. Kiyoh shares this information with us, so we can link the review to your order. Kiyoh also publishes your name and residence on its own website. In some cases Kiyoh may contact you to provide an explanation of your review. In case we invite you to leave a review, we share your name and email address with Kiyoh. They will only use this data for the purpose of inviting you to leave a review. Kiyoh has taken appropriate technical and organizational measures to protect your personal data. Kiyoh reserves the right to engage third parties for the purpose of providing the services; we have given Kiyoh permission to do so. All the above-mentioned guarantees with regard to the protection of your personal data also apply to those parts of Kiyoh's services for which it engages third parties. Kiyoh will retain your personal data for as long as you keep the review published on the platform. Kiyoh has appointed a Data Protection Officer, you can find the contact details of this officer on the Kiyoh website.
Shipping and logistics
PostNL If you place an order with us, it is our job to get your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence data with PostNL. PostNL will only use this data for the performance of the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.
Invoicing and accounting
MoneyBird For our administration and bookkeeping we make use of the services of MoneyBird. We share your name, address and residence data and details relating to your order. These data are used for the administration of sales invoices. Your personal data are transmitted and stored in a protected manner, MoneyBird has taken the necessary technical and organizational measures to protect your data from loss and unauthorized use. MoneyBird is obliged to secrecy and will treat your data confidentially. MoneyBird shall not use your personal data for purposes other than those described above.
Purpose of the data processing
General purpose of processing We use your data exclusively for the purpose of our services. That is to say that the purpose of processing is always directly related to the assignment you have given. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time, other than at your request, we will ask you for your explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data. Cooperation with fiscal and criminal investigations In some cases Pavone lingerie can be obliged by law to share your data in connection with fiscal or criminal investigations by the authorities. In such a case we are forced to share your data, but we will resist within the possibilities offered by law.
We will retain your data for as long as you are a client of ours. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions. Your rights
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that is processed by or on behalf of us. Below we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we administer anonymized data. You will receive all copies and data in the machine-readable data format that we use within our systems. You have at all times the right to submit a complaint to the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner. Right of inspection You always have the right to inspect the data that we process, or have processed, and which relate to your person or can be traced back to that person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record, together with a list of the processors holding this data, stating the category under which we have stored it. Right to rectification You always have the right to have the data that we process, or have processed, and which relate to your person or can be traced back to that person, rectified. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been amended. Right to restriction of processing You always have the right to restrict the data that we process (or have processed) that relate to your person or can be traced back to that person. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address provided to us that the data will no longer be processed until you lift the restriction.
processed until you lift the restriction. Right to portability You always have the right to have the data that we process (or have processed) and that relates to your person or is traceable to it, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed. Right to object and other rights Where appropriate, you have the right to object to the processing of your personal data by or on behalf of Pavone lingerie. If you object we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data we process (or have processed) and we will permanently stop processing it. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Pavone Lingerie Zuidersingel 88H 2651 AK Berkel en Rodenrijs Netherlands T 0031 (0)85-1303231
E [email protected] Contact person for privacy matters Janneke Schellekens