Refund Policy

Return period

You can return an item within 14 days from the date you receive it.
If your order contains multiple items that are delivered at different times, the 14‑day period starts on the day you receive the last item.

Return conditions

For hygiene reasons, we only accept returns of items that:

  • have not been worn or washed

  • are not damaged

  • are returned in their original condition, including all hygiene strips and packaging

Underwear items cannot be returned if they have been worn or washed, if the hygiene strip has been removed or damaged, or if the item is no longer fit for resale for any other reason.

Returning your parcel

The costs and organisation of the return shipment are the customer’s responsibility, unless we have agreed otherwise in writing.
Always make sure your parcel is properly packed, including the packing slip, and keep your proof of shipment until your return has been processed by us.

Returns can be sent to the following address:

Pavone Lingerie BV
Zuidersingel 88H
2651 AK Berkel en Rodenrijs
The Netherlands

Refunds

Once we have received and inspected your return, the purchase amount for approved returned items will be refunded using the same payment method that was used for the original order.
If an item does not meet the return conditions, we cannot accept the return or issue a refund. In that case, we will contact you.

Exceptions: sale items

Items clearly marked as “sale” are, in principle, not eligible for returns or cancellations.
Your statutory right of withdrawal remains applicable insofar as you can invoke it under mandatory consumer protection law. For this reason, please always check the product page carefully before making a purchase.

Cancellation policy

You can cancel your order free of charge as long as it has not yet been processed or shipped.
Once your order has been processed or shipped, cancellation is no longer possible. In that case, where applicable, you can use our returns process after delivery, within the applicable return period and conditions.

Requesting a return or cancellation via your customer account

You can easily request a return or cancellation yourself via your customer account:

  1. Log in using the email address you used to place your order.

  2. Open the order for which you want to request a return or cancellation.

  3. Select “Request return” for items that have already been delivered, or “Request cancellation” for items that have not yet been shipped.

After we receive your return, you will receive a confirmation by email. We will review your request in line with this policy and, if approved, process your return, cancellation and any applicable refund.