Request a return or exchange
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Below you can read how returns and exchanges work at Pavone. Then fill in the form.
Time frame
You can return an item or exchange it for a different size or a different model within 14 days of receiving it. If your order consists of multiple items delivered at different times, the 14-day period starts on the day you received the last item.
Conditions
For hygiene reasons, we only accept items that are unworn and unwashed, undamaged, and returned in their original condition, including hygiene strips and packaging.
Underwear cannot be returned or exchanged if it has been worn or washed, if the hygiene strip has been removed or damaged, or if the item is otherwise no longer in a sellable condition.
Items clearly marked as sale are in principle not eligible for return or exchange. The statutory right of withdrawal still applies where it is mandatory.
Exchanges
Exchanges are completely free for customers in the Netherlands, both the return shipment and the shipping of your new item. Do you live outside the Netherlands? Then we don't charge you for shipping your new item, but the cost of the return shipment is yours to cover.
Sending back your return
Sending your return from abroad? Then the cost of the return shipment is yours to cover. Send your parcel to:
Pavone Lingerie BV, Zuidersingel 88H, 2651 AK Berkel en Rodenrijs
Pack your return carefully, include the packing slip and keep your proof of postage.
Refund
After we have received and checked your return, we refund the amount for the approved items via the same payment method. This is processed within 14 days of receipt. If an item does not meet the conditions, we will contact you.
Account or form
You can also log in to your customer account and choose 'Request return' there. This form is for when you would rather exchange or don't use an account.
