Återbetalningspolicy

Return or exchange form

Want to return or exchange? Use our Return or exchange form: download it, print it or fill it in online.

Return period

You can return an item within 14 days of receiving it.
If your order consists of several items that are delivered at different times, the 14-day period starts on the day you received the last item.

Conditions for returns

For hygiene reasons, we only accept returns of items that:

  • are unworn and unwashed

  • are undamaged

  • are returned in their original condition, including hygiene strips and packaging

Underwear items cannot be returned if they have been worn or washed, if the hygiene strip has been removed or damaged, or if the item is otherwise no longer in a sellable condition.

Return shipping

You can send in your return using the form (see above). Include the completed form or the packing slip in your parcel, or submit it to us online.

Pack your return carefully and include the packing slip with the shipment, so we can process your return quickly and carefully. Keep your proof of postage safe until we have received and processed your return.

Return address

For returns from abroad, the cost of the return shipment is yours to cover. For all returns from abroad, parcels can be sent to the following address:

Pavone Lingerie BV
Zuidersingel 88H
2651 AK Berkel en Rodenrijs

Exchanges

You can exchange your item for a different size or a different model. Exchanges are completely free for customers in the Netherlands, both the return shipment and the shipping of your new item. Do you live outside the Netherlands? Then we don't charge you for shipping your new item, but the cost of the return shipment is yours to cover. The same conditions apply as for returns.

Is the new item more or less expensive? Then we will settle the price difference in your account.

Refund

As soon as we have received and checked your return, the purchase amount of the approved returned items will be refunded via the same payment method used for the original order.
If an item does not meet the return conditions, we unfortunately cannot accept the return (and therefore the refund). In that case, we will contact you.

Exceptions: sale items

Items clearly marked as “sale” are in principle not eligible for return, exchange or cancellation.
The statutory right of withdrawal still applies insofar as the customer is entitled to it under mandatory consumer law. Please always check the product page carefully before you buy.

Cancellation policy

You can cancel your order free of charge as long as it has not yet been processed or shipped.
Once your order has been processed or shipped, cancelling is no longer possible. You can then, where applicable, use our return process after delivery, within the applicable return period and conditions.

Request a return or cancellation via your customer account

You can easily request a return or cancellation yourself via your customer account:

  1. Log in with the email address you used to place the order.

  2. Open the order for which you want to request a return or cancellation.

  3. Choose “Request return” for delivered items or “Request cancellation” for items that have not yet been shipped.

After we receive your return, you will receive a confirmation by email. We will assess your request in line with the policy above and, if approved, process your return, cancellation and any refund. Approved refunds are processed within 14 days of receipt of the returned item. Want to return or exchange? Use our Return or exchange form.